Cancellation Policy

This Cancellation Policy applies to all classes, memberships, class packs, and passes purchased at Fierce Fitness Asia Sdn Bhd (“Fierce Fitness”, “we”, “our”, “us”). By booking or attending a class, you agree to the following terms.

1. Class Bookings

• All classes must be booked in advance via the Fierce Fitness app or website. • Class availability is on a first-come, first-served basis.

2. Member Cancellations & Late Arrivals

• Members must cancel their class booking within the stated cancellation window (typically twelve (12) hours before the scheduled start time).
• Late cancellations (within 12 hours of class start) or no-shows may result in forfeiture of the class credit or other applicable penalties.
• Late arrivals disrupt the class and increase the risk of injury. Members are expected to arrive on time.
• If a member arrives more than ten (10) minutes after the scheduled class start time, Fierce Fitness reserves the right to deny entry to the class. In such cases, the class credit may be forfeited and will be treated as a late cancellation or no-show.
• Members on unlimited memberships who repeatedly late-cancel, arrive late, or fail to attend booked classes may have their booking privileges temporarily suspended at the discretion of Fierce Fitness.

3. Minimum Class Size, Cold Plunge Sessions & Studio Cancellations

• A minimum of three (3) participants is required for group fitness classes to run.
• If the minimum number of participants is not met at least twelve (12) hours prior to the scheduled start time, Fierce Fitness reserves the right to cancel the class.
• Cold plunge sessions (including booked time slots or guided sessions) must be reserved in advance and are subject to availability.
• Cancellations of cold plunge sessions within twelve (12) hours of the scheduled time, no-shows, or denied entry due to late arrival may result in forfeiture of the session credit.
• In the event of a studio-initiated cancellation (including classes or cold plunge sessions) due to operational, safety, maintenance, or capacity reasons, any affected credits will be returned to the member’s account.
• Fierce Fitness is not responsible for any additional costs incurred by members due to cancellations.

4. Schedule Changes

• Class schedules, instructors, and formats are subject to change without prior notice.
• Fierce Fitness reserves the right to amend or cancel classes due to operational requirements, instructor availability, or unforeseen circumstances.

5. Refunds

• Class credits, memberships, and passes are non-refundable and non-transferable.
• In exceptional circumstances, refund requests may be reviewed at the sole discretion of Fierce Fitness and are subject to prior approval. Approval is not guaranteed.

Acknowledgement by booking a class or attending any session at Fierce Fitness, you acknowledge that you have read, understood, and agree to this Cancellation Policy.

Fierce Fitness reserves the right to update or amend this policy at any time. Any changes will be communicated via email, app notification, or in-studio notice.

(Updated Feb 2026)