These Terms & Conditions govern the membership agreement between Fierce Fitness Asia Sdn Bhd (“Fierce Fitness”, “we”, “our”, “us”) and the individual (“Member”, “you”, “your”) who purchases or holds a membership, class pack, or pass with us.
By purchasing a membership, class pack, or attending any class or activity at Fierce Fitness, you agree to be bound by the following Terms & Conditions.
1. Membership Types & Access
- Memberships may be offered as unlimited access memberships, class packs, fixed-term passes, or other promotional or customised packages.
- Unlimited memberships, starter packs, and 5-class packs are strictly non-shareable and may only be used by the registered member.
- Other shareable memberships or packages may be shared strictly in accordance with the specific terms and conditions stated at the time of purchase. No sharing is permitted unless explicitly stated in the purchased package.
- Access is limited to the services, class types, and studio locations specified in your selected plan.
- Class bookings must be made in advance and are subject to availability.
2. Bookings & Cancellations
- Members must book classes via the Fierce Fitness app or website.
- Online reservations may be made up to 30 minutes before the scheduled start time of a class.
- A minimum of three (3) participants is required for a class to run.
- If the minimum number of participants is not met at least twelve (12) hours prior to the scheduled start time, Fierce Fitness reserves the right to cancel the class. • In the event of a class cancellation due to insufficient participation, any affected class credits will be returned to the member’s account. • Cancellation windows apply (e.g. 12 hours prior to class start time). Late cancellations or no-shows may result in forfeiture of class credits or applicable penalty fees. • Members on unlimited memberships who repeatedly late-cancel or no-show may have booking privileges temporarily suspended at the discretion of Fierce Fitness.
3. Membership Freeze & Termination
- Membership freezes may be permitted for medical or travel reasons, subject to prior approval, valid supporting documentation, and a minimum notice period.
- Fierce Fitness reserves the right to terminate or suspend any membership without refund in the event of a breach of these Terms & Conditions, inappropriate conduct, misuse of facilities, or behaviour deemed unsafe or disruptive to the community.
4. Payments & Refunds
- All membership fees, class packs, and passes are non-refundable and non-transferable.
- Fees are payable in advance and must be paid in full before access to any services is granted.
- In exceptional circumstances, refund requests may be considered at the sole discretion of Fierce Fitness and are subject to prior review and approval. Approval is not guaranteed.
- Fierce Fitness reserves the right to revise membership pricing, packages, or benefits with at least 30 days’ notice to existing members, where applicable.
5. Health, Safety & Waiver
- Members are responsible for ensuring that they are medically and physically fit to participate in any fitness activity offered at Fierce Fitness.
- All members must complete and sign the Fierce Fitness liability waiver prior to participating in any class, training session, or use of facilities.
- You agree to follow all safety instructions provided by Fierce Fitness staff and comply with all posted rules and guidelines.
- Appropriate attire and footwear must be worn at all times in workout areas.
- Members must arrive on time for classes to allow for proper warm-up, particularly for cycling and strength-based sessions.
- For safety reasons, Fierce Fitness reserves the right to deny entry to any class if a member arrives more than 10 minutes after the scheduled start time.
6. Use of Facilities
- Members must use all equipment and facilities responsibly and as intended. • Any damage caused to equipment or facilities due to negligence or misuse may be charged to the member.
- Personal belongings are brought into the studio at the member’s own risk. Fierce Fitness is not responsible for loss, theft, or damage of personal items.
- Facilities including changing rooms, showers, and plunge tubs must be used respectfully, hygienically, and in accordance with posted guidelines.
7. Code of Conduct
- Members are expected to treat staff, instructors, and fellow members with respect at all times.
- Harassment, aggressive behaviour, discrimination, or inappropriate conduct will not be tolerated.
- Fierce Fitness reserves the right to refuse service, suspend access, or terminate memberships for conduct that negatively impacts the safety, comfort, or community environment of the studio.
8. Social Media & Photography
- Fierce Fitness may capture photographs or videos during classes or events for marketing, promotional, or community purposes.
- If you do not wish to appear in any media content, you must inform our team prior to the start of your class.
9. Privacy & Communication
- All personal data will be handled in accordance with our Privacy Policy.
- By signing up, you consent to receive communications from Fierce Fitness relating to your membership, class updates, operational notices, promotions, or studio news. You may opt out of marketing communications at any time.
10. Changes to Terms & Conditions
- Fierce Fitness reserves the right to amend or update these Terms & Conditions at any time.
- Members will be notified of material changes via email, app notification, or in-studio notice.
- Continued use of Fierce Fitness services following any update constitutes acceptance of the revised Terms & Conditions.
By purchasing a membership, class pack, or attending any class or activity at Fierce Fitness, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including the requirement to sign the liability waiver.
(Updated Feb 2026)
